FAQ

  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I set up and install my DCS-5020L? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change my router's wireless settings using the mobile app? Read Answer
  • What can I do if I have Java installation issues on Mac OS? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How do I set up scheduled recording in D-ViewCam? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • What do I do if I forget the Admin password for my camera? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I register for a mydlink account? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I configure mydlink SharePort Web Access on my router? Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • How do I reset the Omna camera? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • How do I update my device's firmware manually? Read Answer