FAQ
Guidance to quickly identify and resolve common issues.

 

 

 

Deployment & Configuration

Q : If the device loses internet connection, what happens?

A : The data traffic won't be impacted when the device is lost management, and the console of Nuclias Unity will be displayed as offline for those devices are not able to access the Intern.

 

Q : Does Nuclias Unity support multi-site management?

A : Yes. Nuclias Unity supports multi-site management and provides a management architecture with at least two layers: Organization and Site.

 

Q : What are the scalability limits in Nuclias Unity free version regarding devices, organizations, sites, and administrator accounts?

A : Nuclias Unity offers unlimited scalability for network deployment, but there are specific system limits to note.

  • Devices, Organizations, and Sites: Unlimited. You can manage an unlimited number of devices across unlimited organizations and sites without restriction.
  • Administrator Accounts: Limited to a maximum of 6 accounts per organization.
  • Event & Log Retention: Limited to 7 days.

Device Compatibility

 

Q : Do existing devices that support Nuclias Unity require a specific firmware update for cloud management?

A : Yes. For supported products already shipped, users must first ensure the device is updated to the required Nuclias Unity-compatible firmware (Unity-compatible FW). After the firmware update, simply perform a factory reset on the device to adopt it into Nuclias Unity for management.

 

Nuclais Unity APP

 

Q : What is Nuclias Unity APP?

A : The Nuclias Unity App will be available for Android and iOS, primarily supporting the device provisioning function.

 

 

Unity Proxy

 

Q : What is Unity Proxy?

A : Unity Proxy is a software appliance. To use it, you must install the Nuclias Unity Proxy software on a system running Windows 10 or a later version (64-bit)

 

Q : What happens if a Unity Proxy-managed device's IP address changes?

A : If a device under Unity Proxy management undergoes an IP address change, the connection to the proxy will be interrupted. To regain full control and restore reliable communication, the device must be re-onboarded using its new IP address.

 

Q : What should I do if Unity Proxy cannot discover my devices?

A : If Unity Proxy is unable to discover your network devices,we recommend following these troubleshooting steps to resolve the issue:

  1. Reinstall Npcap (Version 1.75): The DDP layer 2 device discovery relies on a third-party component called Npcap. If scanning fails, we suggest completely uninstalling your current Npcap and reinstalling Npcap version 1.75.
  2. Restart the Proxy Service: After reinstalling Npcap, you must restart the Nuclias Unity Proxy service to successfully reactivate the DDP layer 2 discovery function.
  3. Verify PC Firewall Settings: Ensure that the "Private network" firewall on the PC hosting the Unity Proxy is turned off. An active firewall can block local connectivity and prevent the proxy from discovering devices.

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