FAQ
- Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
- How can I activate or upgrade the cloud recording service Read Answer
- Do I need to renew my subscription plan? Read Answer
- Where are my videos stored? Read Answer
- Will the mydlink cloud recording service be available for all countries? Read Answer
- How do I set up my camera using the mydlink app? Read Answer
- Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
- Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
- What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
- Why does my camera stop recording videos to the cloud? Read Answer
- Does cloud recording support continuous recordings or schedule recordings? Read Answer
- How do I watch cloud recorded videos? Read Answer
- How do I remove cloud recorded videos? Read Answer
- Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
- How do I record videos to my mobile device using the mydlink app? Read Answer
- What do the event icons mean? Read Answer
- How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
- Can cloud recordings and SD card recordings work simultaneously? Read Answer
- Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
- How do I reset my DSP-W218 ? Read Answer
- What is Smart Bluetooth? Read Answer
- How do I set up motion detection using the mydlink app? (For LH series) Read Answer
- How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
- How long will my video marked “Pinned” be retained in the cloud? Read Answer
- Do I need to manage cloud storage space? Read Answer
- What can I do if I can’t find footage in the cloud? Read Answer
- Can I remove cloud record videos manually? Read Answer
- Can my recordings be synchronized with my Google Drive or Dropbox account? Read Answer
- Can I share my video with other people? Read Answer
- Can I share my video in the cloud with other mydlink accounts? Read Answer
- Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
- Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
- Why can’t I find my Favorites in the new mydlink app ? Read Answer
- How do I set up sound detection using the mydlink app? (For L series) Read Answer
- How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
- How do I set up motion detection using the mydlink app? (For L series) Read Answer
- How do I add the cloud recording service on my camera? Read Answer
- Can videos be downloaded from the cloud to the SD card of my cameras? Read Answer
- Can I transfer my subscription to my other mydlink account? Read Answer
- Can I set up a time to overwrite videos on the cloud? Read Answer