FAQ

  • What is D-Link Wi-Fi Mesh? Read Answer
  • What is Parental Control and how do I set up Parental Control using the AQUILA PRO AI app? Read Answer
  • How do I configure the MAC address clone on my D-Link router? Read Answer
  • How do I manually update the firmware on my D-Link router? Read Answer
  • What is AI Mesh Optimizer and how will it optimize my network? Read Answer
  • Why should I reboot my device periodically? Read Answer
  • How do I reset my AQUILA PRO AI routers to the factory settings? Read Answer
  • How do I restore my SW-A2 to factory settings? Read Answer
  • How do I restore my SW-A11KT/SW-A12KT water leak sensor kit to factory settings? Read Answer
  • How do I restore my SW-A1 to factory settings? Read Answer
  • What is Guest Wi-Fi and how do I set up a Guest Wi-Fi network using the AQUILA PRO AI app? Read Answer
  • What can I do if I cannot find my wireless network or cannot connect to the wireless network? Read Answer
  • Is the 160MHz bandwidth over 5Ghz available by default on my D-Link Wi-Fi 6 router? Read Answer
  • How do I change the wireless setting on my D-Link routers or range extenders? Read Answer
  • How do I enable automatic firmware updates on my AQUILA PRO AI router? Read Answer
  • What is Health Mode and how do I enable the feature on my D-Link router? Read Answer
  • What can I do if the Parental Control feature is not working? Read Answer
  • How do I customize Access Denied Messages? Read Answer
  • Will SW-A2 operate when submerged in water? Read Answer
  • How do I check the battery level of my SW-A2? Read Answer
  • What is AI Assistant on my D-Link router? Read Answer
  • How do I disable push notifications of the AI features? Will it disable AI features simultaneously? Read Answer
  • What is AI Parental Control and how will it protect my children from the Internet? Read Answer
  • What is AI Traffic Optimizer and how will it optimize my network? Read Answer
  • What is AI Wi-Fi Optimizer and how will it optimize my Wi-Fi network? Read Answer
  • How do I enable IPTV configurations on my AQUILA PRO AI router? Read Answer
  • How do I make the Primary/Secondary DNS as alternatives when the configured Secure DNS is not working? Read Answer
  • What is Secure DNS and how do I enable a DNS over HTTPS service on my router? Read Answer
  • Why does WPS connection fail on WPA3-Personal? Read Answer
  • How do I tell which Mesh node my client device is connected to? Read Answer
  • What is Smart Connect and how do I enable or disable it on my D-Link router? Read Answer
  • How do I block a client device from accessing my home network? Read Answer
  • Why is my Android mobile device not connecting to the QuickVPN server on my AQUILA PRO AI router? Read Answer
  • What is Quality of Service (QoS) and how do I configure QoS on my D-Link router? Read Answer
  • Why does my SW-A2 continue to display online on my app even when SW-A1 is powered off? Read Answer
  • What can I do if I receive a low-battery push notification on my SW-A2? Read Answer
  • How do I get alerts when a water leak is detected by SW-A11KT? Read Answer
  • Why is SW-A2 not showing up on my app? Read Answer
  • How can I test SW-A1 to make sure it is working properly? Read Answer
  • How can I test SW-A2 to make sure it is working properly? Read Answer